Ricardo Harvin 1700 17th St. NW #307 Washington, D.C. 20009 Cell Phone: 202-669-9006 Evening Phone: 202-248-3350 Email: ricardo@ricardoharvin.com Website: http://www.ricardoharvin.com/ As the website development manager for the nation's largest business lobbying group, I design, develop, implement, manage, and support web applications that generate revenue, deliver member value, create sales leads, support member retention efforts, and enhance user satisfaction. I am looking for the opportunity to deliver these skills -- and my management, customer service experience and excellent communications skills -- to the right organization. PROFESSIONAL HISTORY Website Development Manager U.S. Chamber of Commerce - March 2000 - Present Develop and maintain web applications that provide value to our partners and increase member retention. Identify and implement technologies used to enhance and extend website and intranet functionality. Manage technical development and vendor relations. Create and maintain intranet technical and design elements, applications, information architecture, and content. Provide support and input for business projects developed by departments throughout the organization. Gather business and technical requirements to implement successful website and intranet projects. Analyze server logs and create site traffic reports. Select and organize information to enhance online user experience. Coordinate development and implementation of projects with vendors and business partners. Apply best practices to information architecture and web design projects. Write monthly technology column for member magazine. Created nationwide job posting forms with online payment options to generate revenue. Wrote weekly "Tips and Tools" feature for email newsletter. Edited copy for website, intranet, electronic, and print usage. Developed applications for award-winning website - chamberbiz.com. Served as Project Manager for large-scale intranet project, including creating and implementing project processes and procedures. Provided primary technical support for affiliates and business partners creating co-branded sites. Managed member list program for affiliate member directories. Created online self-analysis form used to measure members' ability to meet accreditation standards. Department Manager & Systems Administrator Dean & Deluca - August 1997 - March 2000 Managed seasonally-adjusted department that consistently met or exceeded corporate goals within strict budget constraints. Maintained LAN for Windows-based network. Planned and coordinated installation of broadband connectivity. Developed browser-based document and template sharing system for department managers. Provided technical support and instruction for all PC users. Resolved issues with Microsoft Office, email and other applications. Supported retail software, hardware, and point of sale equipment. Wrote training manual designed to increase employee proficiency and quality of customer service. Edited employee guidelines handbook to clarify company policies. Administered payroll and human resource services for all employees. LEADERSHIP EXPERIENCE Department-level manager for high-end retail company. Project management experience, able to prioritize tasks and meet deadlines. Successfully manage vendor, partner, and supplier relationships. Coordinate projects with diverse groups of internal customers to implement business strategies. Hiring and training of staff, and department level budgeting. Strong written and verbal communications skills. TECHNICAL SKILLS SharePoint Server 2007 (MOSS) Dynamic website creation using ASP, Javascript and databases (Microsoft SQL Server, Oracle, MySQL). Internet Information Server (IIS) installation, administration, upgrading and maintenance. Web server hardware administration, maintenance, upgrading and support. Microsoft Content Management Server (MS CMS). Web application testing, bug tracking and resolution. PCAnywhere and Dameware for remote server administration. Graphic creation and manipulation (Photoshop, PaintShop Pro). Digital image capture (digital cameras, scanners). Log file analysis and website traffic reporting (WebTrends, Analog, Report Magic). Windows installation, administration, upgrading and support. Microsoft Office suite. PC hardware installation, administration, maintenance, upgrading and support. File Transfer Protocol (FTP) for uploading and transferring of files. Adobe Acrobat (PDF). Network hardware and software installation, administration, upgrading and maintenance. Cross-browser coding (Internet Explorer, Firefox, Opera). Identify and implement technologies to meet business objectives and the needs of website visitors. Review, recommend and purchase technology products and services. TECHNICAL EDUCATION SharePoint Technologies Comprehensive Introduction - August 2007, Learning Tree SharePoint Server 2007 Administration - July 2007, Learning Tree Capstone Series: .NET Web Developer - January 2006, Westlake Building Portal Solutions with SharePoint - November 2005, United Training Mastering Macromedia Dreamweaver - September 2005, CompuMaster Fundamentals of Object-Oriented Analysis and Design - June 2004, Westlake Presenting Data and Information - November 2003, Edward Tufte XML Developer Bootcamp - May 2003, Westlake IT Project+ (CompTIA) - February 2003, New Horizons Project Management Fundamentals - February 2003, New Horizons Microsoft Content Management Server - January 2003, Microsoft Certified Custom Course Filemaker Pro 5.0 Level Two - December 2002, New Horizons Filemaker Pro 5.0 Level One - December 2002, New Horizons Project Management for the Web - November 2002, Westlake Webmaster Certification - October 2002, Westlake Web Site Accessibility: Section 508 - June 2002, Westlake Introduction to Information Architecture - June 2002, Westlake Advanced SQL and Database Design - February 2002, Westlake Introduction to SQL and Database Design - February 2002, Westlake Introduction to ASP - January 2002, Westlake Intro to ColdFusion 4.5 - June 2000, Figleaf Software Allaire Spectra for Developers - April 2000, Figleaf Software