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CONTACT INFORMATION


Ricardo Harvin
1310 Sheridan St. NW
Washington, D.C. 20011-1131
Cell Phone: 202-669-9006
Evening Phone: 202-506-5124
Email: rharvin@gmail.com 


Direct projects and provide oversight for both defined and ad hoc teams for an international non-profit organization that represents businesses, associations, and chambers of commerce. Steer successful delivery and implementation of web sites and interrelated systems, applications, development services, and ongoing maintenance and support covering the full scope of our primary web infrastructure, encompassing dozens of web entities.

Collaborate with and manage teams that are typically comprised of inter- and intra-departmental members, consultants, vendors, and other service providers. Project work is often performed in partnership with other organizations, requiring an additional layer of cooperation with their own internal and external teams. This working environment requires a high level of coordination between all of the groups, and clear, consistent communication with the senior managers of the departments and other entities that have commissioned or are contributing to the projects.

Key Projects and Achievements

  • Spearheading project to identify, select, and implement appropriate technologies, service providers, and partners that will allow our web team to offer a broader, more flexible menu of options for the internal owners of our public web sites. This approach is designed to better fit the specific needs of the wide variety of clients we serve, and lower our overall web site development and maintenance costs by streamlining the number of external vendors required to supplement delivery of products, services, and support options not currently available in-house. Technologies under consideration for inclusion as internally supported product offerings range from blog software such as WordPress and TypePad, to Open Source and commercial Content Management Systems like Joomla, Drupal and Ektron.
  • Succeeded as project manager and site developer for recent intranet site migration project, moving from Microsoft Content Management Server (MSCMS 2001) to Microsoft Office SharePoint Server (MOSS), resulting in a 400%+ increase in overall intranet traffic. A key initial benefit of the migration is that the 13% of our staff and affiliate members not connected to our internal network are now able to access our intranet via our secure internet URL, enhancing our collaboration, information sharing, and team building capabilities. This project is a major cornerstone serving the senior management goal of developing a matrix organizational structure where all departments share and coordinate their knowledge, resources, and activities to increase the overall reach, effectiveness, and efficiency of our efforts.
  • Designed, programmed, and implemented the member directory service for local and state chambers of commerce (www.uschamber.com/chambers/directory/default.htm?d=false). This is the second-most trafficked section across all of our sites, generating 5% of all page views. Inclusion in the directory is one of the key benefits for our chamber members. The directory also highlights our accreditation program, another chamber membership benefit that generates $30,000 a year in revenue for our federation department.
  • Organize, route and respond to e-mails received by all of the web site administrative mailboxes. E-mail is a core component of our overall communications strategy, with deliverability and responsiveness being critical to its continued success as a marketing medium. Due to the extremely high volume of e-mail we send out (approximately 1 million per month), our messages are sometimes flagged as spam by other systems. When that happens, it’s essential to work quickly with our e-mail marketing manager to address and resolve the issue, ensuring that our outbound correspondence complies with accepted standards so that the messages sent by all of our units continue to be delivered successfully. It is also paramount that legitimate inbound correspondence trapped by our own spam filter is flagged appropriately and delivered to our e-mail system.

PROFESSIONAL HISTORY


Website Development Manager

U.S. Chamber of Commerce - March 2000 - Present

Department Manager & Systems Administrator

Dean & Deluca - August 1997 - March 2000

MANAGEMENT & LEADERSHIP EXPERIENCE


TECHNICAL SKILLS


TECHNICAL EDUCATION