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CONTACT INFORMATION
Ricardo Harvin
1310 Sheridan St. NW
Washington, D.C. 20011-1131
Cell Phone: 202-669-9006
Evening Phone: 202-506-5124
Email: ricardo@ricardoharvin.com
Website: http://www.ricardoharvin.com/
As the website development manager for the nation's largest business lobbying group, I design, develop, implement, manage, and support web applications that generate revenue, deliver member value, create sales leads, support member retention efforts, and enhance user satisfaction. I am looking for the opportunity to deliver these skills — and my management, customer service experience and excellent communications skills — to the right organization.
PROFESSIONAL HISTORY
Website Development Manager
U.S. Chamber of Commerce - March 2000 - Present- Develop and maintain web applications that provide value to our partners and increase member retention.
- Identify and implement technologies used to enhance and extend website and intranet functionality.
- Manage technical development and vendor relations.
- Create and maintain intranet technical and design elements, applications, information architecture, and content.
- Provide support and input for business projects developed by departments throughout the organization.
- Gather business and technical requirements to implement successful website and intranet projects.
- Analyze server logs and create site traffic reports.
- Select and organize information to enhance online user experience.
- Coordinate development and implementation of projects with vendors and business partners.
- Apply best practices to information architecture and web design projects.
- Write monthly technology column for member magazine.
- Created nationwide job posting forms with online payment options to generate revenue.
- Wrote weekly "Tips and Tools" feature for email newsletter.
- Edited copy for website, intranet, electronic, and print usage.
- Developed applications for award-winning website - chamberbiz.com.
- Served as Project Manager for large-scale intranet project, including creating and implementing project processes and procedures.
- Provided primary technical support for affiliates and business partners creating co-branded sites.
- Managed member list program for affiliate member directories.
- Created online self-analysis form used to measure members' ability to meet accreditation standards.
Department Manager & Systems Administrator
Dean & Deluca - August 1997 - March 2000- Managed seasonally-adjusted department that consistently met or exceeded corporate goals within strict budget constraints.
- Maintained LAN for Windows-based network.
- Planned and coordinated installation of broadband connectivity.
- Developed browser-based document and template sharing system for department managers.
- Provided technical support and instruction for all PC users.
- Resolved issues with Microsoft Office, email and other applications.
- Supported retail software, hardware, and point of sale equipment.
- Wrote training manual designed to increase employee proficiency and quality of customer service.
- Edited employee guidelines handbook to clarify company policies.
- Administered payroll and human resource services for all employees.
LEADERSHIP EXPERIENCE
- Department-level manager for high-end retail company.
- Project management experience, able to prioritize tasks and meet deadlines.
- Successfully manage vendor, partner, and supplier relationships.
- Coordinate projects with diverse groups of internal customers to implement business strategies.
- Hiring and training of staff, and department level budgeting.
- Strong written and verbal communications skills.
TECHNICAL SKILLS
- SharePoint Server 2007 (MOSS)
- ASP, ColdFusion and JavaScript for dynamic website design and creation.
- Microsoft SQL Server database (Transact-SQL).
- Oracle database (PL/SQL).
- Internet Information Server (IIS) installation, administration, upgrading and maintenance.
- Web server hardware administration, maintenance, upgrading and support.
- Microsoft Content Management Server (MS CMS).
- Web application testing, bug tracking and resolution.
- PCAnywhere for remote server administration.
- Graphic creation and manipulation (Photoshop, PaintShop Pro).
- Digital image capture (digital cameras, scanners).
- Log file analysis and website traffic reporting (WebTrends, Analog, Report Magic).
- Windows 95, 98, XP, NT, 2000 installation, administration, upgrading and support.
- Microsoft Office suite (Word, Excel, Outlook, Access, PowerPoint, Publisher).
- PC hardware installation, administration, maintenance, upgrading and support.
- File Transfer Protocol (FTP) for uploading and transferring of files.
- Adobe Acrobat (PDF, Distiller).
- Network hardware and software installation, administration, upgrading and maintenance.
- Cross-browser coding (Internet Explorer, Netscape, AOL, Mozilla, Opera).
- Identify and implement technologies to meet business objectives and the needs of website visitors.
- Review, recommend and purchase technology products and services.
TECHNICAL EDUCATION
- SharePoint Technologies Comprehensive Introduction - August 2007, Learning Tree
- SharePoint Server 2007 Administration - July 2007, Learning Tree
- Capstone Series: .NET Web Developer - January 2006, Westlake
- Building Portal Solutions with SharePoint - November 2005, United Training
- Mastering Macromedia Dreamweaver - September 2005, CompuMaster
- Fundamentals of Object-Oriented Analysis and Design - June 2004, Westlake
- Presenting Data and Information - November 2003, Edward Tufte
- XML Developer Bootcamp - May 2003, Westlake
- IT Project+ (CompTIA) - February 2003, New Horizons
- Project Management Fundamentals - February 2003, New Horizons
- Microsoft Content Management Server - January 2003, Microsoft Certified Custom Course
- Filemaker Pro 5.0 Level Two - December 2002, New Horizons
- Filemaker Pro 5.0 Level One - December 2002, New Horizons
- Project Management for the Web - November 2002, Westlake
- Webmaster Certification - October 2002, Westlake
- Web Site Accessibility: Section 508 - June 2002, Westlake
- Introduction to Information Architecture - June 2002, Westlake
- Advanced SQL and Database Design - February 2002, Westlake
- Introduction to SQL and Database Design - February 2002, Westlake
- Introduction to ASP - January 2002, Westlake
- Intro to ColdFusion 4.5 - June 2000, Figleaf Software
- Allaire Spectra for Developers - April 2000, Figleaf Software
