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CONTACT INFORMATION
Ricardo Harvin
1310 Sheridan St. NW
Washington, D.C. 20011-1131
Cell Phone: 202-669-9006
Evening Phone: 202-506-5124
Email: rharvin@gmail.com
Direct projects and provide oversight for both defined and ad hoc teams for an international non-profit organization that represents businesses, associations, and chambers of commerce. Steer successful delivery and implementation of web sites and interrelated systems, applications, development services, and ongoing maintenance and support covering the full scope of our primary web infrastructure, encompassing dozens of web entities.
Collaborate with and manage teams that are typically comprised of inter- and intra-departmental members, consultants, vendors, and other service providers. Project work is often performed in partnership with other organizations, requiring an additional layer of cooperation with their own internal and external teams. This working environment requires a high level of coordination between all of the groups, and clear, consistent communication with the senior managers of the departments and other entities that have commissioned or are contributing to the projects.
Key Projects and Achievements
- Spearheading project to identify, select, and implement appropriate technologies, service providers, and partners that will allow our web team to offer a broader, more flexible menu of options for the internal owners of our public web sites. This approach is designed to better fit the specific needs of the wide variety of clients we serve, and lower our overall web site development and maintenance costs by streamlining the number of external vendors required to supplement delivery of products, services, and support options not currently available in-house. Technologies under consideration for inclusion as internally supported product offerings range from blog software such as WordPress and TypePad, to Open Source and commercial Content Management Systems like Joomla, Drupal and Ektron.
- Succeeded as project manager and site developer for recent intranet site migration project, moving from Microsoft Content Management Server (MSCMS 2001) to Microsoft Office SharePoint Server (MOSS), resulting in a 400%+ increase in overall intranet traffic. A key initial benefit of the migration is that the 13% of our staff and affiliate members not connected to our internal network are now able to access our intranet via our secure internet URL, enhancing our collaboration, information sharing, and team building capabilities. This project is a major cornerstone serving the senior management goal of developing a matrix organizational structure where all departments share and coordinate their knowledge, resources, and activities to increase the overall reach, effectiveness, and efficiency of our efforts.
- Designed, programmed, and implemented the member directory service for local and state chambers of commerce (www.uschamber.com/chambers/directory/default.htm?d=false). This is the second-most trafficked section across all of our sites, generating 5% of all page views. Inclusion in the directory is one of the key benefits for our chamber members. The directory also highlights our accreditation program, another chamber membership benefit that generates $30,000 a year in revenue for our federation department.
- Organize, route and respond to e-mails received by all of the web site administrative mailboxes. E-mail is a core component of our overall communications strategy, with deliverability and responsiveness being critical to its continued success as a marketing medium. Due to the extremely high volume of e-mail we send out (approximately 1 million per month), our messages are sometimes flagged as spam by other systems. When that happens, it’s essential to work quickly with our e-mail marketing manager to address and resolve the issue, ensuring that our outbound correspondence complies with accepted standards so that the messages sent by all of our units continue to be delivered successfully. It is also paramount that legitimate inbound correspondence trapped by our own spam filter is flagged appropriately and delivered to our e-mail system.
PROFESSIONAL HISTORY
Website Development Manager
U.S. Chamber of Commerce - March 2000 - Present- Direct and manage web site application development projects and the maintenance and support services for our primary web site www.uschamber.com and its related online entities, maintaining the quality and consistency of our world class web presence.
- Guide and coordinate the daily operations of our recently launched intranet site https://chambernet.uschamber.com, built on Microsoft Office SharePoint Server (MOSS), and the ongoing rollouts of additional platform capabilities and feature enhancements for staff use to further increase the effectiveness of our internal collaboration, communication, and information sharing efforts.
- Advise senior managers, internal clients, and partners on developing sound project requirements and following suitable courses of action, and deliver web site recommendations to achieve outcomes that meet specific business needs within the parameters of overall organizational goals.
- Compose and deliver reports and recommendations to senior staff, team members, and clients based on analysis, research, and evaluations of web technologies, products, and services identifying appropriate options that are best fits for available resources and capable of producing desired results.
- Deliver web site application programming services; direct and manage support for Internet Information Server (IIS) and Apache web servers, Microsoft SQL Server and MySQL database systems, Microsoft and Joomla content management systems, and SharePoint collaboration and information sharing services.
- Create and maintain technical and design elements for intranet, including the development of the information architecture, and identifying and organizing relevant content, building the framework necessary for the seamless migration from an outdated system to a more robust framework, and the ongoing rollout of its extended features and functionality.
- Develop, design, implement, and maintain web site payment processes facilitating services that include online membership (www.uschamber.com/join), publication purchases (www.uschamber.com/publications/bookstore), and a job posting board for local and state chambers of commerce (www.uschamber.com/careers/chamberjobs), which together generate more than $160,000 per year in revenue.
- Monitor all web site e-mail boxes and spam filter, respond to customer questions, resolve issues, forward feedback to the appropriate recipients, and ensure legitimate messages are delivered. Coordinate with e-mail marketing manager to ensure that our outbound correspondence complies with accepted standards so that messages sent by all of our units continue to be delivered successfully.
- Analyze site traffic data generated from server logs and other tools for both public sites and intranet to measure overall site performance, gauge the effectiveness of campaigns, and identify areas that need improvement or higher visibility.
- Write columns and articles for publication in our monthly magazine (print and online www.uschambermagazine.com/content/techtools.htm) and e-mail newsletters, primarily focusing on small-business technology issues and highlighting content available in our Small Business Center (www.uschamber.com/sb) to help drive traffic to that resource. The "Tech Tools" column is consistently rated in reader surveys and by focus groups as one of the best features in the magazine.
- Collaborate with our trademark and brand management team to ensure that the more than 1,100 Chamber-related domain names are properly registered and maintained.
Department Manager & Systems Administrator
Dean & Deluca - August 1997 - March 2000- Managed department that consistently met or exceeded corporate goals within strict budget constraints.
- Maintained internal Windows-based network and provided customer support.
- Planned and coordinated installation of broadband connectivity to allow Internet access.
- Developed browser-based document and template sharing system for department managers.
- Provided technical support and instruction for all PC users.
- Resolved issues with Microsoft Office, e-mail and other applications.
- Supported retail software, hardware, and point of sale equipment.
- Wrote training manual to increase employee proficiency and quality of customer service.
- Edited employee guidelines handbook to clarify company policies.
- Administered payroll and human resource services.
MANAGEMENT & LEADERSHIP EXPERIENCE
- Department manager responsible for budgeting, hiring, training, and scheduling.
- Project manager, able to prioritize tasks, provide contingency planning, and meet deadlines.
- Excellent communications skills; able to translate complex technical issues to people of all technical skills, and conversely, to effectively translate business requirements to communicate project goals with those developing technological solutions.
- Proactively manage and maintain strong relationships with colleagues, clients, senior managers, consultants, vendors, partners, service providers, and suppliers.
- Coordinate and advise on projects with diverse groups of internal customers to implement business strategies.
TECHNICAL SKILLS
- Dynamic, interactive web site creation using tools and technologies including content management systems, ASP, C#, .Net, JavaScript, databases (Microsoft SQL Server, Oracle, MySQL), HTML, XML, RSS, blogs, multimedia, social networking.
- Microsoft Office SharePoint Server 2007 (MOSS) and Windows SharePoint Services (WSS).
- Identify and implement technologies to meet business objectives and the needs of web site visitors.
- Research, analyze, evaluate, review, recommend, and purchase technology products and services.
- Web server hardware and software administration, maintenance, upgrading and support.
- Web application testing, bug tracking and issue resolution.
- Remote server administration using tools such as Remote Desktop, DameWare and PCAnywhere.
- Digital image creation, capture, and manipulation (Photoshop, PaintShop Pro, cameras, scanners).
- Web site traffic reporting using log files and other tools (Google Analytics, Analog, Report Magic, WebTrends).
- Microsoft Office suite (Word, Excel, Outlook, Access, PowerPoint, Publisher).
- File Transfer Protocol (FTP) for uploading and transferring of files.
- Adobe Acrobat Professional PDF for portable file creation and editing.
TECHNICAL EDUCATION
- C# Programming: Hands-On – February 2009
- Introduction to PHP for Web Development – December 2008
- SharePoint Technologies Comprehensive Introduction - August 2007
- SharePoint Server 2007 Administration - July 2007
- Capstone Series: .NET Web Developer - January 2006
- Building Portal Solutions with SharePoint - November 2005
- Mastering Macromedia Dreamweaver - September 2005
- Fundamentals of Object-Oriented Analysis and Design - June 2004
- Presenting Data and Information - November 2003
- XML Developer Bootcamp - May 2003
- IT Project+ (CompTIA) - February 2003
- Project Management Fundamentals - February 2003
- Microsoft Content Management Server - January 2003
- Filemaker Pro 5.0 Level Two - December 2002
- Filemaker Pro 5.0 Level One - December 2002
- Project Management for the Web - November 2002
- Webmaster Certification - October 2002
- Web Site Accessibility: Section 508 - June 2002
- Introduction to Information Architecture - June 2002
- Advanced SQL and Database Design - February 2002
- Introduction to SQL and Database Design - February 2002
- Introduction to ASP - January 2002
- Intro to ColdFusion 4.5 - June 2000
- Allaire Spectra for Developers - April 2000